Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using any portion of the Kliro platform, including our websites, APIs, dashboards, SDKs, and supporting documentation (collectively, the “Services”), you (“Customer,” “you,” or “your”) agree to be bound by these Terms of Service (the “Terms”), the Acceptable Use Policy, the Privacy Policy, the Cookie Policy, and any pricing, order forms, or service-specific addenda you sign with us (collectively, the “Agreement”).

If you are entering into the Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to the Agreement. If you do not have such authority or do not agree to the Agreement, you must not access or use the Services.

2. Description of Services

Kliro provides a unified, software-based payment infrastructure for businesses operating domestically and internationally. The Services include, without limitation:

• Payment aggregation — acceptance, authorization, capture, settlement, and reconciliation of card and alternative payment-method transactions through licensed acquiring partners and payment networks.
• Multi-currency processing — presentment, conversion, and settlement across 142+ currencies.
• Tax engine — calculation, collection, and remittance support for VAT, GST, and US state and local sales tax in 52+ jurisdictions.
• Fraud detection — machine-learning models, device fingerprinting, network rules, and 3-D Secure orchestration.
• Analytics & reporting — real-time dashboards, exports, and webhooks.
• Payouts — consolidated next-day settlements to Customer's designated bank account.

The Services do not constitute an offer of banking, deposit-taking, lending, money transmission, or investment-advisory services. Kliro operates through licensed banking, acquiring, and money-services partners as a service provider.

3. Eligibility and Account Registration

To register for an account, Customer must (i) be a legally established business entity in good standing, (ii) have at least one authorized representative who is at least eighteen (18) years of age, (iii) provide accurate, current, and complete registration information, and (iv) maintain the confidentiality of account credentials. Customer is solely responsible for all activity that occurs under its account.

Customer agrees to promptly notify Kliro of any unauthorized use of its account, security breach, or compromise of credentials by emailing abuse@kliro.io.

4. KYC / KYB and Ongoing Compliance Obligations

Pursuant to the Bank Secrecy Act, the USA PATRIOT Act, FinCEN regulations, OFAC sanctions programs, and applicable state money-services and consumer-protection laws, Kliro is required to perform Know-Your-Business (“KYB”) and Know-Your-Customer (“KYC”) due diligence on every Customer and, where applicable, every beneficial owner. Customer agrees to:

• Provide formation documents, EIN, government-issued identification of beneficial owners and authorized signatories, proof of address, and any further information reasonably requested;
• Disclose beneficial ownership in accordance with FinCEN's Corporate Transparency Act requirements;
• Undergo periodic re-verification and enhanced due diligence triggered by volume changes, risk indicators, or regulatory updates;
• Respond to information requests within five (5) business days.

Kliro reserves the right, in its sole discretion and without obligation to justify, to decline an application, request additional documentation, place limits on activity, hold funds, freeze an account, or terminate the Agreement at any time for compliance-related reasons, including suspicion of fraud, money laundering, sanctions exposure, or terrorist-financing activity.

5. Acceptable Use Policy

Customer's use of the Services is subject at all times to the Kliro Acceptable Use Policy, which is incorporated by reference. The Acceptable Use Policy enumerates prohibited business categories, prohibited activities, and platform-behavior rules consistent with the operating rules of Visa, Mastercard, American Express, and Discover, as well as US sanctions and AML/CFT requirements.

6. Pricing and Fees

Pricing for the Services is set out on our Pricing page or in a signed order form or commercial agreement (the “Order Form”). Fees are presented in US dollars and are exclusive of taxes unless stated. Kliro automatically deducts processing fees, interchange-plus assessments, and other charges from gross transaction proceeds prior to payout. Reserves, chargeback fees, and refund fees may also be deducted as provided in the applicable Order Form.

Customer authorizes Kliro to debit the Customer's bank account for any negative balance, reversal, chargeback, fine, fee, or other amount owed under the Agreement.

7. Payout Terms

Kliro's standard payout schedule is next-business-day settlement of net proceeds to the Customer's designated US bank account. Settlement timing may be lengthened where (i) a rolling reserve is in effect, (ii) the transaction is subject to a hold pending dispute resolution, (iii) bank-business-day cutoffs apply, or (iv) regulatory or risk review is underway.

Customer is responsible for maintaining accurate banking details. Kliro is not liable for delays caused by inaccurate or stale banking information.

8. Refunds and Chargebacks

Refunds to end-customers are initiated by Customer through the dashboard or API. Kliro does not refund its own processing fees for refunded transactions. Chargebacks initiated by cardholders or issuing banks are charged back to Customer in full, plus any applicable chargeback fee, irrespective of fault. Customer may submit evidence through the Kliro dashboard, and Kliro will represent Customer to the relevant card network in accordance with network rules.

9. Customer Obligations

Customer represents, warrants, and covenants that it shall:

• Provide accurate, complete, and current information at all times;
• Maintain reasonable security controls over user credentials, API keys, and webhooks;
• Comply with all applicable US federal, state, and local laws and regulations, as well as the rules of the relevant payment networks;
• Publish on its storefront its own Terms of Service, Refund Policy, Privacy Policy, and Cookie Policy that conform to legal requirements and card-network rules;
• Display contact information, business name (matching its legal name on file with Kliro), and a clear description of products or services sold;
• Not misrepresent the nature of goods or services, the country of fulfillment, the merchant of record, or the underlying transaction.

10. Service Availability

Kliro uses commercially reasonable efforts to maintain platform uptime in line with the SLA applicable to Customer's plan (99.9% standard, 99.99% Enterprise). Notwithstanding the SLA, Kliro disclaims all liability for outages caused by force majeure events, upstream banking or network failures, distributed denial-of-service attacks, scheduled maintenance, or actions of third-party providers.

11. Intellectual Property

Kliro and its licensors own all right, title, and interest in and to the Services, including all software, dashboards, APIs, documentation, trademarks, service marks, logos, and underlying intellectual property. Subject to Customer's compliance with the Agreement, Kliro grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the term of the Agreement solely for Customer's internal business purposes.

Customer shall not (i) reverse-engineer, decompile, or attempt to derive source code from the Services, (ii) resell, sublicense, or commercially redistribute the Services without a written reseller agreement, (iii) remove or obscure proprietary notices, or (iv) use the Services to build a competing product.

12. Data Protection

Kliro's processing of personal information is governed by our Privacy Policy and, where applicable, a Data Processing Addendum (“DPA”) executed between the parties. Customer represents that it has the necessary legal basis to instruct Kliro to process end-user personal information for the purposes contemplated by the Agreement.

13. Confidentiality

Each party shall protect the other party's Confidential Information using the same degree of care it uses to protect its own confidential information of like importance, but in no event less than a reasonable standard of care. Confidentiality obligations survive termination of the Agreement for three (3) years, except that trade secrets shall remain confidential for so long as they qualify as trade secrets under applicable law.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST GOODWILL, BUSINESS INTERRUPTION, OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY UNDER THE AGREEMENT SHALL NOT EXCEED THE FEES PAID BY CUSTOMER TO KLIRO IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

Customer agrees to indemnify, defend, and hold harmless Kliro, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claims, losses, damages, liabilities, settlements, and reasonable attorneys' fees arising out of or related to (i) Customer's breach of the Agreement, (ii) Customer's violation of any law or third-party right, including intellectual-property rights, (iii) the products, services, content, or business practices of Customer, or (iv) chargebacks, refunds, fines, or assessments resulting from Customer's transactions.

16. Termination

The Agreement is effective until terminated. Either party may terminate the Agreement for convenience by providing thirty (30) days' written notice to the other party. Kliro may suspend or terminate the Services immediately, without notice, in the event of (i) Customer's material breach, (ii) suspected fraud, money laundering, sanctions exposure, or violation of the Acceptable Use Policy, (iii) instructions from regulators, card networks, or law enforcement, or (iv) reasonable belief that continued service exposes Kliro to legal, regulatory, or financial risk.

Upon termination, Customer's right to access the Services ceases. Funds may be held by Kliro for a commercially reasonable period (typically 90–180 days) to cover potential chargebacks, refunds, or reserves before final settlement.

17. Force Majeure

Neither party shall be liable for failure to perform its obligations under the Agreement (other than payment obligations) to the extent such failure is caused by acts of God, natural disasters, war, terrorism, civil unrest, government action, pandemic, labor disputes, internet or telecommunications failures, or other events beyond its reasonable control.

18. Assignment

Customer may not assign or transfer the Agreement, in whole or in part, without Kliro's prior written consent. Kliro may freely assign the Agreement, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

19. Modifications

Kliro may modify the Agreement at any time by posting an updated version on its website and notifying Customer at least thirty (30) days in advance by email or in-dashboard notice. Continued use of the Services after the effective date of the modification constitutes acceptance of the modified Agreement.

20. Governing Law and Dispute Resolution

The Agreement is governed by the laws of the State of Iowa, USA, without regard to its conflict-of-law principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Polk County, Iowa, for any dispute not subject to arbitration. The parties may, by mutual written agreement, submit a dispute to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with the seat of arbitration in Des Moines, Iowa.

21. Contact Information

Questions about these Terms should be directed to:

Kliro LLC
620 NE 43RD AVE NUM 7457
Des Moines, IA 50313-2841, USA
Email: hello@kliro.io
Phone: +1 (641) 221-4592